Warranty Policy

This warranty applies to products purchased through authorized Pandora stores and official sales channels in the Philippines, including the Pandora Philippines website and Zalora Philippines.

All Pandora products come with a one (1) year standard warranty from the date of purchase, covering manufacturing defects.

Products verified to have manufacturing defects upon assessment may be exchanged within the warranty period.

Damages caused by customer mishandling, misuse, or natural wear and tear are not covered, but may be repaired for a fee through Pandora Care.

Pandora Care
Ground Floor, 6750 Retail Arcade, Ayala Ave., Makati City
Viber: +63 917 714 9133
Monday to Friday, 10 AM to 5 PM

Exchange values for approved manufacturing defect claims shall be applied as follows:

• If the item was originally purchased at regular price and is already on sale or markdown at the time of exchange, the current sale price shall apply.
• If the item was originally purchased at regular price and remains at regular price at the time of exchange, the original purchase price shall apply.
• If the item was originally purchased during the Black Friday Sale or other limited-time promotional campaigns and is on sale or markdown at the time of exchange, the current sale price shall apply.
• If the item was originally purchased under a promotional campaign and is already back to regular price at the time of exchange, the original promotional purchase price shall apply.

Pandora reserves the right to determine the applicable exchange value in accordance with the terms above. Any price difference arising from the exchange or replacement process shall not be eligible for cash refund.

Product Authenticity

Products purchased from official Pandora online stores (including Pandora Philippines and Zalora Philippines) and authorized physical stores—whether local or international—are guaranteed authentic.

Pandora Philippines cannot guarantee the authenticity or quality of products bought from unauthorized sellers or channels.

For the list of official Pandora stores in the Philippines, visit this link.

The only official Pandora e-store in the Philippines is pandora.Lucerneluxe.com, where you can purchase genuine Pandora jewellery products.