FREE NATIONWIDE SHIPPING FOR ORDERS ABOVE PHP 4,000 | METRO MANILA 3 - 5 WORKING DAYS, OUTSIDE METRO MANILA 7 - 12 WORKING DAYS

Ordering Process

Pandora.Lucerneluxe.com is the official e-store of Pandora in the Philippines, where you can buy original Pandora jewellery products.

How to place an order on Pandora.Lucerneluxe.com?

       Ordering on Pandora.Lucerneluxe.com is effortless and secure. Explore the wide collection of Pandora jewellery pieces and simply click the "ADD TO BAG" button for the item you would love to purchase. 

       View your bag to finalize your order, then click on the "Check Out" button to proceed with the checkout process to complete your order.

       Your order will not be placed until the payment process is successful.

       Once the payment process is completed, an order confirmation will be automatically sent to your registered email address. 
           

What are your payment options?

       We currently accept payments made through credit card, debit card and e-wallet transactions only.

What is the status of my order?

  • UNFULFILLED - order is currently lined up for processing
  • FULFILLED - order has been processed and ready for shipment

An email confirmation with the tracking details will be sent once the order has been shipped out.

How will I receive my order?

       Your order will be delivered by our affiliate courier, J&T Express

When will I receive my order?

                   METRO MANILA: 3 - 5 working days

                   PROVINCIAL AREAS: 7 - 12 working days

Due to unforeseen weather conditions and high volume of orders during peak holiday season, delivery may take longer than usual.

What are your shipping costs?

       Shipping is FREE for orders ABOVE Php 4,000 within the serviceable area.

       For orders BELOW Php 4,000, a standard shipping fee of Php 200 will be automatically added to your order at checkout.

In case the shipping address is unserviceable by J&T Express, an additional fee of Php 200 will be charged.

Can I ship my order to an international location?

       Pandora Philippines can only ship and deliver nationwide. Overseas customers who wish to place an order should have a Philippine address.

What are your packaging options?

       FREE Packaging: ALL Items in One Box

              This is the default packaging option where item/s will be placed in one box without a gift bag or notecard.

                                   

       GIFT Packaging: Items in Individual Boxes

              Your gifts will be individually placed in our signature Pandora box with a gift bag and notecard, all for Php 100.

    • An individual jewellery box
    • 100% recyclable gift bag
    • A gift notecard with a personalized message

                        

Warranty certificate and/or sales invoice will be included.

Can I cancel my order?

       You can only make a cancellation request within 24 hours of purchase. Requests are subject to management approval.

Cancellation of orders with the reason 'Change of Mind' will not be accepted.