Ordering Process

Pandora.Lucerneluxe.com is the official e-store of Pandora in the Philippines, where you can buy original Pandora jewellery products.

How to place an order on Pandora.Lucerneluxe.com?

Ordering on Pandora.Lucerneluxe.com is effortless and secure. Explore the wide collection of Pandora jewellery pieces and simply click the "ADD TO BAG" button for the item you would love to purchase. 

View your bag to finalize your order, then click on the "Check Out" button to proceed with the checkout process to complete your order.

Your order will not be placed until the payment process is successful.

Once the payment process is completed, an order confirmation will be automatically sent to your registered email address. 

What are your payment options?

We currently accept payments made through credit card, debit card and e-wallet transactions only.

What is the status of my order?

• UNFULFILLED - order is currently lined up for processing
• FULFILLED - order has been processed and ready for shipment

An email confirmation with the tracking details will be sent once the order has been shipped out.

 

How will I receive my order?

Your order will be delivered by our affiliate courier, J&T Express

When will I receive my order?

                   METRO MANILA: 3 - 5 working days

                   PROVINCIAL AREAS: 7 - 12 working days

Due to unforeseen weather conditions and high volume of orders during peak holiday season, delivery may take longer than usual.

 

 

SHIPPING FEE

DELIVERY IS FREE FOR ORDERS ABOVE PHP 4,000*

For orders below the minimum amount of Php 4,000.00, a standard delivery fee of Php 200 will be charged upon check-out.

In the event that your shipping address is unserviceable by any of our logistics partners, there will be an additional standard delivery fee of Php 200.

 

 *Free delivery applies to orders with a minimum purchase of Php 4,000 and shipping address must be within the serviceable area of our logistics partners.

 

REGULAR PACKAGING

Each Pandora item includes 1 Box, Sales Invoice, and Warranty Certificate.

If you prefer the regular packaging as a gift, kindly indicate as a "GIFT" on the special instructions to include the gift receipt instead. 

  

GIFT PACKAGING