Terms and Conditions


  • All Pandora products have a standard warranty of 1 Year from date of purchase. Products with proven manufacturing defects may be exchanged within the warranty period.
  • Products beyond the warranty period or damaged due to wear and tear, misuse, or mishandling are not covered by warranty but may be repaired for a fee in Pandora Care.
Pandora Care

Ground Flr., 6750 Retail Arcade, Ayala Ave., Makati City
(02) 7576 6576
*In compliance with the government's Modified Enhanced Community Quarantine (MECQ) guidelines, please be advised that Pandora Care is temporarily closed.



Products bought in Pandora Philippines official e-store may be exchanged within 14 days from receipt of the order, provided the following are presented:

  • Sales Invoice
  • Warranty Certificate
  • Product in good saleable condition and with its original packaging

Product exchange covers change of size and replacement of products with proven manufacturing defect. Otherwise, are subject for management approval.


Product exchange will only be accommodated once.


Please take note that the following items will not be accepted for return or exchange:

  • Earrings
  • Sale Items


For returns or exchanges, please email: ask.pandora@lucerneluxe.com to assist you with this transaction.



Products bought directly from Pandora concept stores and the official e-store are guaranteed authentic Pandora items. Please be guided by the official list of Pandora stores in the Philippines below:


*In compliance with the government's Modified Enhanced Community Quarantine (MECQ) guidelines, please expect some stores to be temporarily closed.



  • Ayala Malls Trinoma
  • Ayala Malls Vertis North
  • SM North EDSA
  • SM Fairview
  • Ayala Malls U.P. Town Center
  • Gateway Mall
  • Promenade Mall
  • Greenbelt 5
  • Glorietta 4
  • Century City Mall
  • SM Makati
  • Powerplant Mall
  • Shangri-la
  • SM Megamall
  • The Podium
  • Robinsons Galleria
  • SM Aura
  • BGC East Superblock
  • Uptown Mall BGC
  • Robinsons Place Manila
  • Newport Mall
  • Maison, Conrad Hotel
  • Okada
  • The Shoppes at Solaire
  • Festival Mall
  • Alabang Town Center
  • SM Southmall
  • Eastwood Mall
  • Ayala Malls Feliz
  • Ayala Malls Manila Bay


  • SM Pampanga
  • SM Clark
  • Ayala Center Cebu