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Terms and Conditions

WARRANTY

  • All Pandora products have a standard warranty of 1 Year from date of purchase. Products with proven manufacturing defects may be exchanged within the warranty period.
  • Products beyond the warranty period or damaged due to wear and tear, misuse, or mishandling are not covered by warranty but may be repaired for a fee in Pandora Care.
Pandora Care

Ground Floor, 6750 Retail Arcade, Ayala Ave., Makati City
(02) 7576 6576
Monday to Friday (10AM - 6PM)

  

ORDER CANCELLATION

A request to cancel an order must be placed within 24 hours from purchase. Otherwise, will not be accommodated.

All order cancellation requests are subject to management approval.

Cancellation of order due to change of mind will not be accommodated.

 

RETURNS AND EXCHANGES

Products bought in Pandora Philippines official e-store may be exchanged within 14 days from receipt of the order, provided the following are presented:

  • Sales Invoice
  • Warranty Certificate
  • Product in good saleable condition and with its original packaging

Product exchange covers change of size and replacement of products with proven manufacturing defect. Otherwise, are subject for management approval.

 

Product exchange will only be accommodated once.

 

Please take note that the following items will not be accepted for return or exchange:

  • Earrings
  • Sale Items

 

For returns or exchanges, please email: ask.pandora@lucerneluxe.com to assist you with this transaction.

 

PRODUCT AUTHENTICITY

Products bought directly from Pandora concept stores and the official e-store are guaranteed authentic Pandora items. Please be guided by the official list of Pandora stores in the Philippines below:

 

METRO MANILA

  • Alabang Town Center
  • Ayala Malls Feliz
  • Ayala Malls Manila Bay
  • Ayala Malls TriNoma
  • Ayala Malls U.P. Town Center
  • Ayala Malls Vertis North
  • BGC East Superblock 
  • BGC Uptown Mall
  • Century City Mall
  • Eastwood Mall
  • Festival Mall
  • Gateway Mall
  • Glorietta 4
  • Greenbelt 5
  • Greenhills Promenade
  • Newport Mall 
  • Okada Manila
  • Powerplant Mall
  • Robinsons Galleria
  • Robinsons Magnolia 
  • Robinsons Place Manila
  • S'Maison at Conrad Manila
  • Shangri-La Plaza
  • SM Aura Premier
  • SM Fairview
  • SM Megamall
  • SM Mall of Asia
  • SM North EDSA
  • SM Southmall
  • The Podium
  • The Shoppes at Solaire

PROVINCIAL

  • Ayala Center Cebu
  • SM City Clark
  • SM City Pampanga

E-STORE