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Terms and Conditions

WARRANTY POLICY

This warranty applies only to products purchased through authorized PANDORA distribution channels in the Philippines.

All Pandora products have a standard warranty of one (1) year from the date of purchase.

Products with proven manufacturing defects as per assessment may be exchanged within the warranty period.

Product damages caused by customer mishandling, misuse, or natural wear and tear are not covered by warranty but may be repaired for a fee in Pandora Care.

Pandora Care

Ground Floor, 6750 Retail Arcade, Ayala Ave., Makati City
Viber: +63 917 714 9133
Monday to Friday, 10 AM to 5 PM
This warranty policy does not cover lost or stolen items.

PRODUCT AUTHENTICITY

Products bought directly from Pandora concept stores and the official e-store are guaranteed authentic Pandora items. Please be guided by the official list of Pandora stores in the Philippines below: