Terms and Conditions
WARRANTY POLICY
This warranty applies to products purchased through authorized PANDORA stores and official sale channels in the Philippines, including the PANDORA Philippines website and Zalora Philippines.
All PANDORA products come with a standard one (1) year warranty from the date of purchase against manufacturing defects.
Products with manufacturing defects verified by assessment may be exchanged within the warranty period.
Product damages caused by customer mishandling, misuse, or natural wear and tear are not covered by this warranty but may be repaired for a fee in Pandora Care.
Pandora Care
Ground Floor, 6750 Retail Arcade, Ayala Ave., Makati City
Viber: +63 917 714 9133
Monday to Friday, 10 AM to 5 PM
Products purchased from the official Pandora Philippines website and stores may be exchanged within 14 days of receipt, provided one or both of the following are presented:
- Sales Invoice
- Warranty Certificate
Products must be in good, saleable condition and include original packaging.
Product exchanges cover:
- Change of size
- Replacement of items with proven manufacturing defects (otherwise, exchanges are subject to management approval).
Product exchange will only be accommodated ONCE.
- Exchanges for in-store purchases must be made at the same shop.
- Exchanges for Pandora.Lucerneluxe.com purchases may be made at any official PANDORA store in the Philippines.
Please note that the following items are NOT accepted for return or exchange:
- Earrings
- Sale or Discounted Items
- Promotional Items
Pandora jewellery items purchased outside the Philippines are eligible for size exchanges only and are subject to the terms and conditions of PANDORA Philippines.
Should there be any clarifications, reach out to ask.pandora@lucerneluxe.com
PRODUCT AUTHENTICITY